Commonly Asked

Questions & FAQ

HearWell
5
FAQ

Do you have signs of earwax build up?

Some symptoms are a blocked feeling in the ears, poor hearing, sounds are muffled, a pressure in the ears, your own voice is inside your head and noises in the ears are some of the symptoms.

A simple free assessment will confirm what is happening, contact us for a three-minute evaluation.

How can I be sure I’m dealing with the correct Hearwell?

To ensure you are dealing with Hearwell (Hereford):

Visit us in person at our Hereford branch
Contact us directly via the phone number or contact details listed on our official website
Remember: we do not sell hearing aids online

If you are unsure, please contact us — we are happy to clarify.

What should I do if I purchased a product online thinking it was from Hearwell?

If you purchased an online product believing it was from us, we recommend contacting the seller directly. Unfortunately, we are unable to provide support, servicing, or refunds for products not supplied by Hearwell (Hereford).

Why does Hearwell require an in-branch hearing test?

Hearing loss is unique to each individual. An in-person assessment allows us to:

Accurately diagnose your hearing needs
Rule out medical concerns
Fit and program devices safely
Provide ongoing support and aftercare

This level of care cannot be delivered through online-only sales.

Do you sell hearing aids online?

No. Hearwell (Hereford) does not sell hearing aids or hearing devices online.

All hearing aids provided by Hearwell require:

A full hearing assessment
An in-branch consultation
Professional fitting and aftercare by a qualified hearing specialist

This ensures your hearing solution is safe, suitable, and effective for your individual needs.

Do I need hearing aids?

The simple answer is until you have a hearing check nobody knows. Sometimes the solution to a hearing problem is not always hearing aids but simply the removal of earwax. At HearWell a hearing check is included free of charge.

I have noises in my ears...

I have noises in my ears…

You may have tinnitus which is a sound you can hear with no apparent sound source. The sounds can be individual from a ringing noise to high pitch sounds and other constant or fluctuating sounds.

Some of the causes of the noise can be a blocked ear, a hearing loss, blood pressure, previous employment in loud noise. In the first instance make an appointment to discuss this with your GP. However, we can advise you of what you can do following an appointment with us.

Does earwax removal hurt?

None of the procedures hurt and sometimes people actually enjoy the removal as the ear canal is an area which is hardly ever touched and some people say it tickles!

I have to put the TV on loud...

I have to put the TV on loud…

Sounds like there is something which needs investigating. People rarely notice themselves & do not want to admit they have a hearing loss at any age as the perception is it is an age-related issue, but it’s not. People of all ages can acquire a hearing loss and it is important to find out irrespective if they decide to wear hearing aids in the future.

Are online hearing amplifiers the same as hearing aids?

No. Hearing amplifiers:

Are not medical devices
Are not tailored to your hearing loss
Can potentially worsen hearing damage if used incorrectly

Professional hearing aids are medically regulated devices that are programmed specifically for your hearing profile following a proper hearing test.

My hearing feels muffled, is it earwax?

Earwax in the ear is normal and fights off infection. It only affects your hearing if the build-up becomes excessive so removal of earwax may restore the hearing. Contact HearWell and we can check this for you.

I found hearing devices sold online under the name “Hearwell”. Are these from you?

No. We are aware of an unrelated online company using the name “Hearwell” to sell low-cost hearing amplifiers, often manufactured overseas.

These products are not connected to Hearwell (Hereford) in any way, and we have no affiliation, partnership, or involvement with that business or its products.

Will I need regular appointments?

It is a common thought that if you have earwax removed, that you’ll have to come back all the time. There is no reason why that should be the case and to help HearWell offer a free recall programme to manage your earwax levels.

Do hearing aids stop Alzheimers?

There are many studies which you can read on the internet reference the link between Alzheimer’s and hearing. One thing that can be said is that many of the issues can be similar, mental tiredness, isolation, withdrawal from social environments, misunderstanding etc.

The link is not proven but hearing aids can help to overcome some situations.

Which procedure is best?

Before commencing with any procedure we discuss if you have any medical or physical reasons which direct us to the appropriate procedure, micro-suction, irrigation or instrumentation. Sometimes we will use a combination of procedures to remove the earwax.

Have a Question?

With discreet, flexible appointments, free parking at our Hereford office, home visits combined with award-winning service, and leading prices. It has never been a better time to contact our local team.